The BeDesk AI Agent is an addon designed specifically to extend BeDesk helpdesk platform. It is a zero-configuration solution that automates and enhances your customer service experience. Simply add your knowledge sources, and the agent can immediately begin providing instant, accurate support to your customers, 24/7.

BeDesk platform

Main BeDesk platform is required to use this addon. It can be purchased here .

Livechat widget

Embeddable livechat addon for BeDesk that integrates fully with AI agent can be purchased separately here .

Extended feature list

Easy installation – Easily install and integrate with main BeDesk platform.

Documentation – Extensive documentation is provided to help you get started and make the most of BeDesk.

No setup – No complicated chatbot setup required, simply add knowledge sources and you’re ready to go.

Flexible LLM provider – Choose your preferred AI provider and bring your own API key to balance cost, speed, and intelligence. Including OpenAI, Anthropic, Gemini and OpenRouter.

Multiple AI Agents – Create and deploy specialized AI agents with unique personalities and knowledge to different sites from a single BeDesk installation.

Scoped AI Knowledge – Limit the knowledge available to specific AI agent by tags, allowing to scope AI agent to only use knowledge on specific topics.

Ingest websites – Add public websites to ingest their content and make it available for the AI agent to learn from.

Upload documents – Upload text documents, images or audio files to make their content available for the AI agent to learn from.

Use help center articles – AI agent can use articles from BeDesk help center automatically.

Snippets – Add custom snippets to provide instructions or FAQs to AI agent.

Flow builder – Create custom flows to guide AI agent in providing support.

• Send message
• Present choices
• Show help center articles
• Show custom cards
• Ask for details
• Use data from tools
• Set attributes
• Add tags
• Branching paths
• Reuse flows and steps
• Transfer to human
• Close conversation

Tools – Use tools to enhance AI agent’s capabilities and allow it to retrieve data from external sources or perform actions. Some examples:

• Fetch user order information
• Refund a purchase
• Update order status
• Reschedule a delivery
• And many more…

Personality – Choose from multiple predefined personalities to match your brand’s tone.

Customization – Select what happens at the start of conversation or if AI agent doesn’t have an answer to a question.

Reporting – Track key metrics like conversations resolved by AI and escalations to your human support team.

Enhance with AI – Automatically fix spelling, change tone, shorten or lengthen text, and translate replies..

AI summary – Get a quick summary of a conversation with AI.