Note: This plugin is an add-on and requires the AI SmartBase Knowledge Base plugin to function.

Version 1.0.1 – Updated on December 05, 2025

Compatible with WordPress 6.8.X
Works with WooCommerce 10.2.X
Fully Compatible with Elementor Page Builder
RTL & WPML Supported
Auto Updates via Envato Market Plugin
No coding required – Plug & Play setup

Supercharge Your WordPress Support System

Transform your WordPress site into a professional, AI-powered support hub with the AI SmartBase Tickets Add-On. Manage every customer inquiry efficiently and deliver faster, smarter support directly from your WordPress dashboard.

Designed to seamlessly integrate with the AI SmartBase Knowledge Base plugin, this add-on makes ticket management intuitive, organized, and stress-free.

Powerful Features to Streamline Support

• Unique Ticket ID & Status Tracking: Easily monitor Open, Awaiting Reply, and Closed tickets. Never lose track of a customer request.
• Categorization & Prioritization: Assign categories and priorities with color-coded options to respond faster to urgent tickets.
• Instant Email Notifications: Keep both admins and users informed with automated updates for every ticket activity.
• File Upload Management: Restrict file types and sizes for secure and reliable ticket attachments.
• Custom Branding: Add your business name, email, and signature to every response for a professional touch.
• User Dashboard: Let users view ticket status, history, and responses, creating transparency and trust.
• Easy Ticket Submission: Users can submit tickets with titles, messages, categories, priorities, and attachments in seconds.
• Dynamic Interaction: Users and admins can reply or close tickets anytime, ensuring smooth communication.

How It Works – Simple & Efficient

• Submit a Ticket: Users fill out the form and send their request.
• Instant Confirmation: Automated email confirms ticket submission.
• Admin Response: Admin reviews the ticket and replies with solutions.
• User Interaction: Users can respond, update, or provide more info.
• Ticket Closure: Tickets can be closed once the issue is resolved.

Why Choose AI SmartBase Tickets?

• Seamless Integration: Works perfectly with AI SmartBase Knowledge Base for a unified support system.
• User-Friendly Design: Intuitive interface for both admins and users.
• Boost Support Efficiency: Reduce response times, improve customer satisfaction, and manage tickets effortlessly.
• Secure & Private: Operates entirely on your WordPress site; your data stays safe.
• Customizable & Flexible: Tailor priorities, categories, emails, and branding to fit your workflow.

Who Can Benefit?

• Agencies & Developers: Manage client support requests professionally.
• SaaS & Software Platforms: Provide dedicated support channels for your users.
• eCommerce Stores: Resolve customer queries quickly to increase trust and sales.
• Educational Platforms: Offer students and instructors seamless helpdesk support.
• Freelancers: Keep track of client queries and project-related tickets efficiently.

What Users Say About This Add-On

“AI SmartBase Tickets completely changed how we handle customer support. Our response time dropped by 60%, and clients love the transparent ticket system!”
- Rakesh P., Agency Owner

“This add-on turned our website into a full-featured support desk in minutes. The seamless integration with AI SmartBase made setup effortless — absolutely worth it!”
- Charlotte M., eCommerce Store Manager

Boost Your Support System Today

Integrate AI SmartBase Tickets into your WordPress site and elevate your support game. Enjoy organized, efficient, and professional ticket management that scales with your business.

Don’t let customer queries slip through the cracks – get started today!

Ready to transform your support system?
Grab the AI SmartBase Tickets Add-On now and deliver exceptional WordPress customer support.

1.0.1 - 12/05/2025 CHANGE ADDED: Replaced all deprecated FILTER_SANITIZE_STRING with FILTER_UNSAFE_RAW and applied proper WordPress sanitization functions for full PHP compatibility and safer input handling.