Courier Service Management (CSM)

Complete Logistics Solution for Modern Courier Businesses

Live Demo: https://courier.zerobytebd.com
Video Demo: Watch Full Demo on YouTube

Product Introduction

Transform your courier business with Courier Service Management (CSM) – a powerful, enterprise-grade web application designed to revolutionize how you handle deliveries, manage riders, and serve customers. Built on the robust ASP.NET MVC framework with SQL Server, CSM delivers a comprehensive suite of tools that streamline every aspect of your courier operations from booking to delivery.

Whether you’re running a startup delivery service or managing an established logistics company, CSM provides the operational backbone you need to scale efficiently. With its intuitive role-based architecture, your team can focus on what matters most – delivering exceptional service while CSM handles the complexity behind the scenes.

Stop juggling spreadsheets and manual processes. CSM brings automation, real-time visibility, and professional-grade management to your courier business in one unified platform.

⭐ Why Choose CSM?

Built for Real-World Operations

CSM isn’t just another tracking system – it’s a complete operational platform designed by understanding actual courier business workflows. From booking to delivery and invoicing, every step is optimized for efficiency.

Role-Based Security

Empower your team while maintaining control. CSM’s sophisticated role management ensures everyone sees exactly what they need – nothing more, nothing less. Admin, operations, riders, and customers each get tailored experiences.

Professional Grade, Startup Friendly

Enterprise features without enterprise complexity. CSM is powerful enough for established logistics companies yet simple enough to deploy for new ventures. Clean code architecture means easy customization as you grow.

✨ Core Features

Shipment Management

• Quick Booking Interface – Create shipments in seconds with intelligent form validation
• Real-Time Tracking – Track every parcel from pickup to doorstep with status updates
• Multi-Status Workflow – Pending, In Transit, Out for Delivery, Delivered, Returned
• Barcode/Reference System – Unique tracking numbers for every shipment
• Bulk Import/Export – Handle high volumes with CSV import and Excel export capabilities
• Advanced Filtering – Search by status, date range, customer, location, or rider

Dynamic Rate Configuration

• Flexible Pricing Engine – Configure rates based on weight, distance, zones, or custom parameters
• Zone-Based Pricing – Set different rates for different service areas
• Special Rate Handling – Support for express delivery, fragile items, oversized parcels
• Rate Calculator – Instant cost estimation for customers before booking
• Automated Pricing – Apply correct rates automatically based on shipment details

Rider Management & Onboarding

• Complete Rider Profiles – Store contact details, documents, vehicle information, and service areas
• Digital Onboarding Workflow – Streamlined process from application to activation
• Assignment Management – Assign shipments to riders based on location and availability
• Performance Tracking – Monitor delivery success rates, completion times, and customer feedback
• Document Management – Store and verify rider credentials digitally
• Active/Inactive Status Control – Easy rider availability management

Payroll & Salary Calculation

• Automated Salary Processing – Calculate rider earnings based on completed deliveries
• Flexible Compensation Models – Support per-delivery, daily, weekly, or monthly payment structures
• Deduction Management – Handle advances, penalties, or other adjustments
• Payment History – Complete audit trail of all rider payments
• Earnings Reports – Detailed breakdowns for riders and management
• Bulk Payment Processing – Process multiple rider payments simultaneously

Location Master & Zone Management

• Hierarchical Location Structure – Organize by country, state, city, area, and sub-area
• Service Area Definition – Clearly define where you operate
• Zone Assignment – Link locations to pricing zones and service parameters
• Distance Calculation Support – Integrate location data with rate calculations
• Delivery Route Optimization – Group shipments by geographic proximity

Customer & Invoice Management

• Customer Portal Access – Let customers book, track, and manage their shipments
• Automated Invoicing – Generate professional invoices based on completed deliveries
• Multiple Invoice Formats – Support for different billing cycles and customer agreements
• Payment Tracking – Monitor paid, pending, and overdue invoices
• Credit Management – Handle prepaid, postpaid, and credit limit customers
• Invoice Customization – Add your branding, terms, and business details

Reports & Analytics

• Dashboard Overview – Key metrics at a glance: daily shipments, revenue, pending deliveries
• Operational Reports – Delivery performance, rider productivity, zone analysis
• Financial Reports – Revenue summaries, payment collections, outstanding invoices
• Custom Date Ranges – Analyze any time period for trends and insights
• Export Capabilities – Download reports in Excel/PDF for offline analysis

Role-Based Access Control

• Multiple User Roles – Admin, Manager, Operations Staff, Rider, Customer
• Granular Permissions – Control access to specific modules and actions
• Secure Authentication – Login system with password encryption
• Activity Logging – Track who did what and when for accountability
• User Management Interface – Easy creation and modification of user accounts

⚙️ Technical Specifications

Technology Stack

• Framework: ASP.NET MVC (.NET Framework/Core)
• Database: Microsoft SQL Server
• Frontend: HTML5, CSS3, Bootstrap, jQuery
• Architecture: Clean MVC pattern with modular design
• Authentication: Secure role-based authentication system

System Features

• Responsive Design – Works seamlessly on desktop, tablet, and mobile devices
• Clean Code Architecture – Well-organized, commented code for easy maintenance
• Modular Structure – Each feature is independently maintainable and extendable
• Database Optimization – Efficient queries and proper indexing for performance
• Error Handling – Comprehensive validation and error management
• Secure by Design – SQL injection prevention, XSS protection, secure password storage

Installation & Setup

• Easy Installation – Clear documentation with step-by-step setup guide
• Database Scripts – Automated database creation and seeding
• Configuration Management – Simple config file for customization
• Sample Data Included – Get started immediately with demo data

Perfect For

Local & Regional Courier Services Parcel Delivery Companies E-commerce Logistics Partners Corporate Delivery Solutions Gift & Package Delivery Food Delivery Operations Document Courier Services

What You Get

• Complete Source Code (Well-commented and organized)
• SQL Server Database with Schema
• Installation & Setup Documentation
• User Manual with Screenshots
• Sample Data for Testing
• Responsive UI Templates
• Free Updates (6 months)
• Professional Support

Future-Ready Architecture

CSM is built with expansion in mind. The clean modular design makes it easy to add:

• SMS/Email notification systems
• Payment gateway integration
• GPS tracking integration
• Mobile app connectivity (via API)
• Advanced analytics and BI
• Multi-branch/franchise management
• Customer loyalty programs
• Third-party logistics integrations

Support & Documentation

• Comprehensive documentation with screenshots
• Dedicated support for setup and technical queries
• Video tutorials for key features
• Regular updates and bug fixes
• Email support response within 24 hours

System Requirements

Server Requirements:

• Windows Server 2012 or later / Linux with .NET Core
• IIS 7.5+ or Kestrel
• SQL Server 2014 or later
• 2GB RAM minimum (4GB recommended)
• 1GB free disk space

Browser Compatibility:

• Chrome, Firefox, Safari, Edge (latest versions)
• Mobile responsive for iOS and Android browsers

Licensing

Single purchase includes:

• Use on one domain/server
• Lifetime usage rights
• 6 months of free updates
• Support for installation and basic customization

*Extended license available for multiple deployments

Start Managing Your Courier Business Like a Pro Today!

Stop losing time and money on inefficient manual processes. CSM gives you the professional tools to compete with industry leaders while maintaining the flexibility of a custom solution.

Download now and transform your courier operations in hours, not months.