The BeDesk LiveChat widget is an addon designed specifically to extend BeDesk helpdesk platform. It is a fully customizable, AI-powered livechat widget that proactively engages visitors and provides an all-in-one support experience, including chat, tickets and knowledge base.

BeDesk platform

Main BeDesk platform is required to use this addon. It can be purchased here .

AI agent

AI agent addon for BeDesk that integrates fully with livechat widget can be purchased separately here .

Extended feature list

Easy installation – Easily embed on your website and integrate with BeDesk platform.

Documentation – Extensive documentation is provided to help you get started and make the most of BeDesk LiveChat.

Integration with AI agent – Full integration with BeDesk AI agent for instant support to customers based on knowledge sources.

Campaigns – Promote special offers, announce new features, and increase newsletter subscriptions with targeted campaigns.

Campaign templates – Use pre-designed campaign templates or create your own to match your brand.

Campaign conditions – Define when campaigns and to whom campaigns should be shown based on various conditions.

Campaign appearance – Fully customize campaign appearance including colors, fonts, and layout.

Customizable launcher – Customize launcher button, including appearance and position or hide it completely and create your own button.

Chat timeouts – Set up timeouts to automatically close chats or transfer to another agent if customer or agent does not respond in a specified amount of time.

Chat queue – Chats are automatically assigned to available agents based on availability and their chat limits, if no agents are available, chats are queued until an agent becomes available.

Widget appearance – Customize widget appearance, including colors, fonts, and layout.

Home screen – An overview showing recent messages, popular help center articles, and custom links.

Conversations screen – A list of all user chats and tickets with options to view and manage them.

Help center screen – Fully integrated BeDesk help center with articles and categories.

Notifications – Customer is notified of new messages via sounds and flashing page title or via email.

File uploads – Full support for file uploads and preview in chats.

Chat transcripts – Customer or agent can download a full chat transcript in text format.

Launch directly into conversation – Instead of showing any of the screens, immediatly open new chat screen when widget is opened.

Chat forms – Gather essential customer information using custom fields before a conversation starts and collect feedback after the chat ends.

Chat page – Share a direct link to a dedicated, standalone chat page in emails or on social media, without needing to embed the widget on your site.

Hide screens – Easily hide any screen you don’t need.

Identify logged-in users – Automatically recognize users logged-in on your website to provide a seamless and personalized support experience.

Advanced Javascript API – Programmatically control the widget’s visibility, theme, and user data from your website’s code.