Misayan – Complete WhatsApp Customer Service Solution

Misayan is a robust platform for managing WhatsApp customer service, offering dedicated interfaces for administrators and operators. Explore the detailed functionalities of each section below.

Admin Panel

The Misayan Admin Panel offers complete control over all customer service system operations. Developed for managers and administrators, this interface centralizes the management of conversations, users, stores, and advanced settings in a single, intuitive, and professional environment.

Dashboard

View real-time metrics, including daily messages, unique contacts, conversations awaiting service, and ongoing conversations. Interactive charts show message volume per hour and WhatsApp connection status.

Conversation Management

Monitor and manage all active conversations. Access complete message history and the status of each service, allowing for intervention and supervision when necessary.

Store Management

Register and organize multiple stores or business units. This functionality allows for efficient segmentation of services and the assignment of specific operators to each location.

Department Organization

Create and manage departments (sales, support, finance, etc.) to automatically direct conversations to the most appropriate sector, optimizing team workflow.

User Management

Add, edit, and remove operators, defining access permissions (administrator, operator, viewer) and linking them to specific stores and departments for granular control.

Contact Database

Maintain a complete database of all contacts, with interaction history, custom tags, and relevant information for more efficient and personalized service.

Frequently Asked Questions (FAQs)

Configure and manage automatic responses to common questions. Speed up service, reduce waiting times, and standardize information provided to customers.

Payment Control

Monitor and manage financial transactions. Track received payments and integrate with payment systems to facilitate sales and collections directly via WhatsApp.

Artificial Intelligence Configuration

Adjust and personalize AI-powered virtual assistants for automated service. Configure responses, conversation flows, and optimize continuous bot learning for greater efficiency.

Translation Management

Manage interface translations for multiple languages. Essential for internationally operating companies, it allows customizing texts and messages for different audiences.

Instant Payment Links

Create and send professional payment links directly within WhatsApp without ever leaving the conversation. Set the amount, choose between PayPal or PagBank, add a custom description, and instantly generate a secure payment link. Your customers can complete transactions seamlessly, and funds go directly to your account. Streamline sales and collections with zero friction—convert conversations into revenue effortlessly.

Profile Editing

Personalize your administrative profile information, change passwords, and configure individual system usage preferences for an experience tailored to your needs.

Operator Interface

The Misayan Operator Interface is designed for operators who provide direct customer service. With a WhatsApp-inspired design, it offers familiarity and ease of use, allowing your team to respond to messages quickly, efficiently, and professionally.

Contact List

Access and manage your complete contact list in an organized way. View important information, interaction history, and keep all data centralized for more efficient service.

Conversation Transfer

Transfer conversations between operators or departments quickly and efficiently. Ensure that each customer is served by the most suitable professional, improving service quality and customer satisfaction.

Instant Payment Links

Create and send professional payment links directly within WhatsApp without ever leaving the conversation. Set the amount, choose between PayPal or PagBank, add a custom description, and instantly generate a secure payment link. Your customers can complete transactions seamlessly, and funds go directly to your account. Streamline sales and collections with zero friction—convert conversations into revenue effortlessly.

Dark Mode

Switch between light and dark themes to adapt the interface to your visual comfort and personal preferences. Dark mode reduces eye strain during long work sessions, providing a more pleasant experience.