NikanTicket is a lightweight and reliable support ticket system designed to simplify customer communication in WordPress. With seamless WooCommerce integration, it gives customers a structured way to submit requests, and enables your team to manage and respond from the WordPress dashboard — the perfect WooCommerce helpdesk solution.

Let users send unlimited support tickets anytime. Ideal for handling product questions, troubleshooting, or any customer inquiries directly from their account.

Create and manage ticket categories to keep support requests organized. Help your team respond faster by grouping tickets by topic.

Set up departments like Sales, Billing, or Technical Support. Route each ticket to the relevant team to improve resolution time and user satisfaction.

Add custom priority levels such as Low, Medium, and Urgent to help your team handle the most important tickets first.

Why NikanTicket is the Right Choice for Your WooCommerce Store?

Managing customer requests can be challenging for any online shop. That’s why choosing the right tool matters. NikanTicket is more than just a plugin – it’s a complete WooCommerce support ticket system built directly for WordPress.

Unlike external services, this WordPress helpdesk plugin keeps everything inside your own site, giving you full control over data and workflow. Customers can submit tickets from their WooCommerce account page, while your team responds quickly from the WordPress dashboard.

For store owners looking to improve customer support for WooCommerce, NikanTicket offers the perfect balance of simplicity and advanced features, including unlimited tickets, departments, file attachments, and email notifications.

Changelog

Version 1.13.8

- The issue with attachments not opening on some sites has been resolved - An internal notification system has been added, allowing users to see new replies automatically when they log in. - Admins or support operators can now create tickets for users, and an email template has been added to the plugin settings. - The issue with the user profile link displaying when creating a new ticket has been fixed. - The issue with filtering users in the ticket list, which wasn’t displaying properly, has been resolved. 

Version 1.11.5

- Plugin compatibility with PHP 8 - The addition of the ‘View Tickets’ link in the Ticket Details box for quick access to all tickets of a user - The ability to view ticket attachments for other staff members added to the ticket. - Fixing the issue of the reply edit window not opening. - Addressing some of the reported errors. 

Version 1.6.2

- Smart loading of plugin JS/CSS files only on support ticket related pages - Added Bootstrap 5 skin to the plugin - The addition of a dedicated skin named Nikan for sites that do not intend to use Bootstrap - The possibility of assigning a ticket to several people to be notified of ticket announcements - The possibility of assigning users to email notification templates separately, to be updated with notifications in the plugin settings. - Adding a link to view the user's profile and orders (WooCommerce) in the ticket for support staff - Automatic registration of settings related to WooCommerce after activating the plugin - Fixed some errors in the plugin template system and access levels 

Version 1.8.3

- Fixing the problem of displaying the categories, priorities, and departments drop-down form when sending a new support ticket. - Attachments will open in a new window - Display the button to send a support ticket in the order list and details of the WooCommerce order