New Features & Improvements in WhatsWay

• Automation Flow Issue Resolved & UI Improvements
  We have fixed automation flow glitches and polished the interface for a smoother, more intuitive user experience. Navigation, layout, and action steps are now cleaner and more responsive.
• SaaS Model Introduced
  WhatsWay now supports a full SaaS model, allowing you to offer subscription-based access to your platform with user management, billing-ready structure, and scalable multi-tenant architecture.
• AI Chat Bot Added
  Engage users with an intelligent AI-powered chatbot that can handle FAQs, guide customers, and automate responses to improve support and conversions.
• Chat Plugin Integrated
  Easily embed the chat widget on your website or client sites. The chat plugin lets visitors connect instantly, boosting engagement and lead generation.
• DigitalOcean Spaces Storage Integration
  Store media, logs, and other assets securely with integrated DigitalOcean Spaces support, providing reliable, scalable, and cost-effective cloud storage.

Whatsway | WhatsApp Marketing & Automation SaaS Platform with Bots, Chats, Bulk Sender & AI

WhatsWay is a production-ready WhatsApp Business platform built for marketing teams, e-commerce, and support operations. It provides advanced automation, campaign management, real-time analytics, multi-channel support, template management, and an extensible API — all in a modern React + Node.js codebase.

Key Features

Automation Builder

• Visual drag-and-drop workflow designer
• Multiple trigger types and conditional logic
• Time delays, scheduling and multi-step automation

AI Chat Bot

• Automated replies & FAQ handling
• Guides customers & improves conversions

Chat Plugin Integrated

• Real-time chat widget for websites
• Instant engagement & increased lead generation

DigitalOcean Spaces Storage Integration

• Secure & scalable cloud storage for media and logs
• Reliable & cost-efficient storage management

Advanced Dashboard

• Real-time message and campaign analytics
• Campaign performance tracking and interactive charts
• Channel health monitoring and summary reports

Contact Management

• CSV bulk import with duplicate detection
• Smart grouping, tagging and segments
• Advanced search, filters and contact activity timeline

Campaign System

• Campaign types: Contact-based, CSV-based, API-based (coming soon)
• WhatsApp template integration and scheduling
• Automated retry mechanism and detailed delivery reports

Template Management

• Centralized template storage with versioning
• Automatic sync with WhatsApp Business Account
• Template builder with WhatsApp-style preview
• Support for text, media, and interactive message templates

Team Inbox

• WhatsApp-style chat interface with real-time sync
• Conversation assignment and shared inbox workflows
• Support for the 24-hour messaging window and compliance logging

Automation Builder

• Visual drag-and-drop workflow designer
• Multiple trigger types and conditional logic
• Time delays, scheduling and multi-step automation

Team & Role Management

• Role-based access control and permissions
• Activity logging and performance tracking
• Multi-user support and audit trails

Multi-Channel Support

• Manage multiple WhatsApp numbers from a single instance
• Channel-specific data isolation and configurations

Technical Stack

Frontend

• React 18 with TypeScript
• Tailwind CSS and Shadcn UI
• WebSocket-powered real-time updates
• Responsive and mobile-first design

Backend

• Node.js and Express
• PostgreSQL database
• Drizzle ORM
• Session-based authentication and secure endpoints

System Requirements

• Node.js 18 or higher
• PostgreSQL 14 or higher
• SSL certificate (required for webhooks)
• WhatsApp Business Account and Meta Developer account

Who Is This For?

• Marketing agencies
• E-commerce businesses
• Customer support teams
• Small to large enterprises
• Developers building WhatsApp automation and campaigns

Browser Support

• Chrome (latest)
• Firefox (latest)
• Safari (latest)
• Edge (latest)

Why Choose WhatsWay?

• Production-ready, scalable architecture
• Clean codebase for rapid customization
• Modern tech stack and best practices
• Built-in template management with WhatsApp-style preview
• Designed for teams — from SMBs to enterprises
• Active support and regular feature updates

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Changelog

Version 2.5 | 5th January 2026

 - Added support for dynamic values in template sending within campaigns - Added dynamic values support in templates for automation, team inbox, and contacts - Fixed issues with editing templates - Added image upload functionality in campaigns, automation, and team inbox - Fixed template loading issues in contacts and campaigns 

Version 2.4 | 26th December 2025

- Fixed template sync issue - Added template creation with image header support - Added dynamic app ID configuration in settings - Enabled sending templates with image headers 

Version 2.3 | 19th December 2025

FIXED: - WhatsApp messaging real-time update issue. - Message timestamp inconsistency. - Template image creation issue. - Team member assignment issue. - Support email showing as “not configured” and not editable in settings. - Tagline not updating dynamically. - Error during document upload in team inbox. - Image preview disappearing after reload, refresh, or reopening automation. 

Version 2.2 | 11th December 2025

- Fix: Signup OTP issue when user account is not verified - Added: Socket integration for real-time communication in widget - Fix: Template sync issue - Added: Example variables for template creation<br />- Fix: Firebase storage data issue in settings 

Version 2.1 | 4th December 2025

- Created API and model for adding new users - Subscription plan now supports upgrade/downgrade visibility - Widget icon now visible only on the Home page - Updated documents 

Version 2.0 | 30th November 2025

- Automation flow issue resolved & UI improvements - SAAS model introduced - AI Chat Bot added - Chat Plugin integrated - DigitalOcean Spaces storage integration 

Version 1.2 | 29th Oct 2025

Resolved: Automation Bug <br />Fixed: Automation Controller

1. Renamed the drizzle.config.ts file to drizzle.config.js to ensure compatibility across all servers. 2. Added demo user credentials in the seed.ts file.