WooCommerce Order History Communication

WooCommerce Order History Communication Plugin facilitates the admin to set up an order communication method in woocommerce so the customer can ask order-related queries to the admin.

The customer can also contact the admin for any specific orders from the order section.

This plugin gives the benefit of faster communication along with the file attachment option. Moreover, the customer can track their communication history as well for the previous orders.

Note:

• This module only works for registered users.

• This module is now compatible with WooCommerce’s new High-Performance Order Storage (HPOS) feature.and Cart and Checkout block.

• Check how to activate your WooCommerce plugin through the purchase code. and How do you get updates on Webkul Modules directly on the Plugins page.

Video Tutorial

Why WooCommerce Order History Communication?

Support

Dear Customers, if you have a question/query, please raise a ticket at webkul.uvdesk.com . We will do our best to answer as quick as it is possible. Don’t give us a low rate without contacting support on the issue you’ve faced with. We are always happy to help you.

Features of Order History Communication

• Admin can enable or disable the order history communication plugin for their store as per the business need.

• The customers can ask questions related to their specific order.

• The customer can send the message along with the file attachments.

• Also, the admin is allowed to send the message with attachments.

• The admin and the customer both can view the conversation history.

• This module only works for registered users.

• Customers will also receive the mail once the admin has made the comment on their order.

• The admin can define the order status for which the customer can add the comment.

• The admin will receive the mail after the comment is made on the order by the customer.

Highlighted Features

1- Resolve customer concerns immediately

This plugin promotes immediate query resolving possess.

2- Promote buying experience

This plugin increases the buying experience of customers because of the immediate response by the admin.

3- Attachment with comments

The file attachment option facilitates customer & admin to describe their concerns about the orders.

4- Order communication history

The plugin facilitates customers and admin to access their comment history from their respective dashboard

Business Use

In today’s era building a trustful and satisfactory relationship between customer and store owner is difficult

The Order History Communication plugin simplifies this process and helps add Quick responses to every query raised by registered customers increasing the business growth by customer satisfaction.

This plugin improves the user buying experience in the store and also helps the store to boost sales by increasing the amount of returning customers to the store.

Email notification

• The plugin facilitates email notification on both admin and customer ends for every specific comment in the order history.

• The admin can set the email configuration from the admin dashboard. Moreover, the admin can check the email notification in one go.

File attachment option

• The plugin gives the right to the admin as well as to the user to attach the file with a comment in the order history.

• A customer can attach jpeg, png, jpg, gif, or pdf files with the comment. Even, the admin can also view and attach a new file in order history as well.

Communication History

• This plugin provides the order communication history for every comment between the admin and the customer.

• It also keeps the old record. Both the admin and the user can check the order history on their order history page later.

Change Log

"Initial release v 1.0.0" "Current release v 1.2.0 " 

v 1.2.0 (2025-07-30) Fixed: Allow new line in chat history. Added: Added feature to enable/disable the orders chat communication from admin side. Added: Added the new column to WooCommerce > order list 'Chat status' for every orders. Added: Added a setting field before Chat box in admin order edit page that enable/disable Chat manually. Updated: Compatible with WooCommerce 10.0 version and WordPress 6.8 version. 

v 1.1.0 (2025-02-25) Added: Enhanced Security of the module. Added: WooCommerce Block Compatibility for cart and checkout . Added: Optimized resources and assets. Added: Scripts to show plugin's update and one click update using the Envato key.

 v 1.0.2 Added: Admin can allow attachments files along with the mail. Added: View attachment over browser and then download. Added: Admin can allow which type of file can be attached. Added: Admin can decide how much file size should be upload. Added: Attachment file size default set to 500KB. Fixed: WC 8.0 compatibility and issue. Updated: Readme and .pot files and coding standard. 

v 1.0.1 Added: Send uploaded attachment over mail admin/customer mail Added: View attachment over browser and then download Added: Admin can allow which type of file can be attached Added: Admin can decide how much file size should be uploaded Updated: Readme .pot file and coding standard. 

v 1.0.0 Initial release